Our Guarantee to You

We sell top quality 1st grade A single division tubers (price is per single tuber), fully guaranteed to grow and be true to name. Each tuber will have at least one viable eye but may be dormant when shipped. However, this tuber has been inspected at four stations before being shipped, and the eye/sprout may need 7-14 days to warm up and become more visible. The guarantee covers the current season’s orders, and we are not responsible for customer negligence, weather conditions, rodent damage, winter storage, or the performance of plants in the following seasons. Growing instructions provided with your order and online at dahlias.com must be followed to be eligible and covered under our guarantee. Dahlias should emerge through the soil within 3-5 weeks; if they do not, please dig them up and send a photo of the tuber through the Contact Us form at dahlias.com so a replacement of the same variety may be made. If you cannot take a picture, please reach out immediately by phone after digging up the tuber for further instructions, or no later than August 1st of the same growing season. All other concerns regarding your growing dahlias must be reported by October 1st of the same growing season. Please DO NOT DISPOSE of any tubers or plants until you have contacted us. We reserve the right to request the return of any failed dahlia(s) or photos of them before replacements are made. If a tuber has failed, a replacement of the same variety will be sent immediately during the same growing season or the following spring (depending on your location and time of year) at no charge. U.S. orders only—NO CASH REFUNDS. The guarantee is limited to the failed tuber purchase price and does not include shipping and handling.

All our tubers are grown on our farm in Canby, Oregon, and are cared for with love. We do not resell tubers from other companies or import Dahlia tubers to resell, ensuring you receive exactly what you have ordered when purchasing from us. Our farm and dahlias are inspected by the State of Oregon Agriculture Department throughout the year, allowing us to ship across the United States and Canada. As the American Dahlia Society recommends, we have procedures in place when handling and processing all our tubers to ensure that tools are sterilized between each clump.

Return Policy

We stand behind everything we sell and want our customers to be happy and satisfied. If, for any reason, you would like to return an order or items(s) that you have received, please get in touch with us within 10 days of receiving your order for return instructions and a return order number. If an order or items are returned to us without this information or returned past 15 days of receiving the order, a refund or merchandise credit will be issued. A 25% restocking fee will apply (shipping and handling fees/Phytosanitary certificates are non-refundable).

If an order is shipped to an address provided by the buyer and is returned by the U.S. Postal Service as invalid or undeliverable, the order can be re-shipped. Shipping and handling fees will be collected prior to reshipment, or the order may be returned to stock, and 25% restocking fee will apply (shipping and handling fees/Phytosanitary certificates are non-refundable).

Refund Policy

In most cases, your refund will automatically go back to the original form of payment used for the purchase. If you used multiple forms of payment, your refund may go back to all payment methods used, or a check may be issued and mailed.  When there is a partial refund issued on an order that has a split tender (gift certificate and another payment method), a check will be issued and mailed to you for the refund amount up to the gift certificate amount. Gift certificates are non-refundable and will be reissued. We are unable to refund original credit card payments past 90 days from the original date of purchase and may have to issue a check for any necessary refund.

Refunds processed to your credit card may take 7-10 days to be processed by your credit card issuer. Please contact your credit card company if you have questions regarding the processing of your refund once you have received confirmation from us that the refund was processed and initiated.

Cancellation Policy

Cancelled orders are subject to a processing fee of $15.00 or 15% of your order, whichever is greater. Please remember all revisions (which includes cancellations) must be done before February 15th. If your order has already moved onto processing/shipping it is unable to be cancelled.

Orders Revisions and Additions Policy

Once an order has been placed, it may NOT be amended online for any reason (including an address update or item change). If you need to make ANY changes to an order, you must call our office directly and speak to customer service at 800.410.6540 for assistance. Each order placed will be invoiced and shipped separately and CANNOT be combined. All revisions or changes (including cancellations) must be done before February 15th. Orders placed after February 15th may not be available for revisions or cancellation due to processing and shipping. Revisions and modifications are limited to two modifications per order each season.